Zeal 7-Day Refund Policy
At Zeal, we strive to ensure your complete satisfaction with every purchase. However, if you are not entirely happy with your order, we’re here to help.
Refund Eligibility
Refund requests must be initiated within 7 days of receiving the product.
The item must be unused, in its original condition, and with all packaging intact.
Items that are damaged due to improper handling or wear and tear will not be eligible for a refund.
Non-Refundable Items
Customized or personalized jewelry pieces.
Items purchased on sale or as part of a promotional offer.
How to Request a Refund
- Contact Us: Email our support team at @zealoriginals.com with your order number and reason for refund.
- Return the Item: Once your refund request is approved, ship the item back to us. Return shipping costs will be the responsibility of the customer. We will let you know the address in the email.
- Refund Process: After we receive and inspect the item, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method.
Important Notes
Refunds may take additional time to reflect in your account depending on your bank.
If you received a defective or damaged item, please contact us immediately so we can assist with a replacement or refund.
If you have any questions about our refund policy, feel free to reach out to us at our email.
Thank you for choosing Zeal.