At Zeal, we stand by the quality of our products and offer a 1-Year Warranty on all purchases.
This warranty ensures that our products are free from material or manufacturing defects under normal usage conditions.
Warranty Conditions
The 1-Year Warranty does not cover the following:
- Daily wear and tear: This includes minor scratches, dents, or tarnishing resulting from regular use.
- Aging of the product: Natural fading, discoloration, or loss of plating over time.
- Improper handling or lack of care: Damage caused by dropping, mishandling, or failure to follow care instructions.
- External damage: Such as dents, deep scratches, or cracks resulting from impact or misuse.
- Unauthorized repairs or modifications: Any repairs or alterations made by parties other than Zeal’s authorized service providers.
- Exposure to harsh chemicals or environmental factors: This includes damage from perfumes, lotions, cleaning agents, swimming in chlorinated pools, or saltwater exposure.
- Alterations: Modifications made after purchase, such as resizing, engraving, or changes by unauthorized parties.
How to Claim Your Warranty
If you believe your product qualifies for a warranty claim:
- Contact us at [email/contact form link] with your purchase details, a description of the issue, and clear pictures of the product.
- Once your claim is reviewed and approved, instructions for repair, replacement, or resolution will be provided.
Additional Notes
- This warranty is only valid for products purchased directly from Zeal or authorized resellers.
- Proof of purchase (order confirmation or receipt) is required to process all claims.
- The warranty is non-transferable and applies only to the original purchaser.
For more information or care instructions, please visit our instagram.